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Returns & Exchanges
We want you to love your purchase.
We are happy to assist you if you have changed your mind or would like to exchange your purchase. Please contact us at or call us on (09) 908 3004 and request an RA (Return Authorisation) number explaining what you would like to return.
We accept exchanges for credit or replacement, but NOT refunds.
We take great care to make sure your order arrives in one piece. Should your order has arrive faulty or damaged please contact us explaining the situation so we can assist with a solution.
We might need your order sent back to us for assessment, if this is the case, we will arrange and pay for a courier pick up from a place and time that is convenient for you. If we have a replacement available we will send one out at no charge. In the event that we cannot supply a replacement, we will offer you credit or a refund – your choice !
Please note that in the case of "change of mind" returns - the return costs are the customers responsibility.
We are happy to assist you if you have changed your mind or would like to exchange your purchase. Please contact us at or call us on (09) 908 3004 and request an RA (Return Authorisation) number explaining what you would like to return.
We accept exchanges for credit or replacement, but NOT refunds.
We take great care to make sure your order arrives in one piece. Should your order has arrive faulty or damaged please contact us explaining the situation so we can assist with a solution.
We might need your order sent back to us for assessment, if this is the case, we will arrange and pay for a courier pick up from a place and time that is convenient for you. If we have a replacement available we will send one out at no charge. In the event that we cannot supply a replacement, we will offer you credit or a refund – your choice !
Please note that in the case of "change of mind" returns - the return costs are the customers responsibility.
EUROPEAN HOMEWARES & GIFTS ONLINEEuropean homewares, kitchenware and gifts now available online from Perch Home. We are the coolest online store in New Zealand for Kitchenware, Dinnerware, Baking, Home Decor and a fantastic range of Homewares all available in our online shop. We stock Bathroom products, Lighting, bowls, plates, mug, cups, melamine & fine china, kids ranges, handbags - you name it we have it. We love Retro/vintage style, industrial style, shabby chic and adore colour. Our products are beautiful, unique and many are sold exclusively in New Zealand by us. We are proud stockist of a huge range of European lifestyle brands - all available in our online store. |
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Live in Auckland and want to collect your order?
Please choose "pick up by arrangement" during the checkout process and we will get in touch to arrange a suitable time. Pick up is from our Showroom in Mt Albert. Email us on or call us on (09) 908 3004 if you have any questions |