Our office & dispatch close on Thursday 21st December 2017 and we re-open Monday 8th January 2018.
We offer the following delivery charges within New Zealand:
North Island orders under $100 $7.00
South Island orders under $100 $12.00
Al orders OVER $100 FREE
Some larger items may also incur an extra delivery charge. Delivery times will vary depending on your location. We aim to get your order to you within 3 working days, however some remote and rural areas may take a little longer.
If you do not receive your order within a reasonable time please contact us and we will track your parcel.
We do not deliver to PO Boxes, please bear this in mind when you enter your delivery address.
We are committed to making sure that each delivery reaches the right person so most of our orders are sent “signature required”. This means that if you are not there to sign for your parcel when the courier calls, a card will be left for you with re-delivery instructions.
Some smaller items may be sent without “signature required”
We are happy for you to collect from our office in Mt Albert, Auckland. Please place your order and choose "pick up from our Mt Albert office" during the checkout process. Once we have received and packed your order we will contact you to make a time to suit for collection. Pick up is only available Monday-Friday from 10-3pm by appointment, our office is not always attended during those hours.
Sorry no EFTPOS facility at our office, payment must be made either via credit card online or cash on pick up. Please note we can only hold your order for collection for up to 7 days. If not collected within this timeframe your order may be cancelled and a store credit will be issued in its place, no refunds apply in this case. Email us here to enquire further
Great news - we now offer shipping to Australia! Pricing is based on the value & size of your parcel and starts at $20 for up to $150 worth of goods. Price will be shown in the cart before you checkout.
The shipping cost will automatically show once you select Australia as your country during the checkout process.
Please allow 3-10 working days for this airmail service - perhaps a little longer during peak times. If you require a faster delivery service the cost will be higher, please enquire
Please note certain items may not be able to be shipped outside New Zealand due to size, weight or other restrictions. We will advise you if your order is not able to be shipped.
We are happy to provide a quote for shipping orders to countries other than New Zealand and Australia. Please contact us at firstname.lastname@example.org for a quote before placing an order. Pricing is worked out based on size & weight of your order and will be quoted based on items ordered, not order value. Please do not proceed through the checkout until a shipping quote has been provided
International customers will be responsible for paying any duties or taxes relevant to their country of residence.