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Returns & Exchanges

We want you to love your purchase.

We are happy to assist you if you have changed your mind or would like to exchange your purchase.  Please contact us within 5 days of receiving your order at help@perchhome.co.nz or call us on (09) 908 3004 explaining what you would like to return.  

Contact must be made within 5 working days of receiving the goods and returned products must be in original condition.  We will issue a store credit, but cannot issue refunds and shipping costs are non refundable.  Unfortunately clearance, sale items (including storewide sales) and special order products are not eligible for return unless faulty so please choose carefully.  

Once items have been returned to us a store credit valid for 6 months will be issued and emailed to you.  This can be used for any purchase on our website

We take great care to make sure your order arrives in one piece.  However should your order arrive faulty or damaged please contact us help@perchhome.co.nz no later than 5 days after receiving your order explaining the situation so we can assist with a solution. 

We might need your order sent back to us for assessment, if this is the case, we will arrange and pay for a courier pick up from a place and time that is convenient for you. If we have a replacement available we will send one out at no charge. In the event that we cannot supply a replacement, we will offer you a store credit or a refund – your choice !

Please note that in the case of "change of mind" returns  - the return costs are the customers responsibility.  We recommend you use a courier or tracked post service for returning products to us.